Privacy Policy

We collect information necessary to provide safe, reliable, and efficient ride booking services.

Personal Information

When you register or use the ECRS Customer App, we may collect:

• Full name
• Mobile phone number
• Email address (if provided)
• Profile information
• Pickup and destination addresses
• Booking history
• Payment-related information (if applicable)

Location Information

With your permission, the app may collect your device's precise or approximate location to:

• Detect your current pickup location
• Help drivers reach your location
• Provide accurate route navigation
• Track your trip during an active ride
• Improve ride safety and service quality

Location access is requested only with your consent, and you may manage location permissions through your device settings.

Device and Technical Information

We may automatically collect:

• Device model
• Operating system version
• App version
• Device identifiers
• IP address
• Crash logs
• Diagnostic information
• Usage analytics

This information helps us maintain app performance, troubleshoot issues, and improve the user experience.

We use your information to:

• Create and manage your account
• Book and manage ride requests
• Connect you with available drivers
• Process ride confirmations and cancellations
• Provide trip updates and notifications
• Improve customer support
• Maintain app security and prevent fraud
• Improve our services and develop new features
• Comply with legal and regulatory obligations

Depending on your device and usage, the ECRS Customer App may request access to:

• Location – To determine pickup location, provide navigation, and support active trips.
• Camera – To capture images when required for support or verification (if applicable).
• Storage/Photos – To allow users to upload profile pictures or supporting documents (if applicable).
• Notifications – To send booking confirmations, ride updates, driver arrival alerts, and important service notifications.
• Phone – To enable direct communication with drivers or customer support (if applicable).

Permissions are requested only when required for specific features.

We may share your information only when necessary to provide our services, including with:

• Drivers assigned to your booking
• Trusted service providers who support our platform
• Payment processing partners (if applicable)
• Government authorities or law enforcement when required by applicable law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate administrative, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to:

• Provide our services
• Maintain booking and transaction records
• Meet legal, regulatory, and contractual obligations
• Resolve disputes and enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your profile information
• Request deletion of your account or personal information, subject to legal requirements
• Withdraw permissions granted to the app through your device settings
• Contact us regarding privacy-related concerns

The ECRS Customer App is not intended for children under the age required by applicable law to use our services independently. We do not knowingly collect personal information from children.

Our application may use trusted third-party services for analytics, notifications, crash reporting, maps, or payment processing. These providers process information in accordance with their own privacy policies and applicable laws.

We may update this Privacy Policy from time to time. Any changes become effective when the updated Privacy Policy is published. Continued use of the application after changes indicates acceptance of the revised policy.

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us: