How It Works

A clear walkthrough of our booking and billing journey

A step-by-step guide to help you understand our simple and efficient process

Car Booking Procedure

Book your luxury car effortlessly via mobile or laptop—anytime, anywhere—with a seamless, secure, and premium booking experience.

Create login for new users

STEP 1:Mobile App: Download mobile app by using Google play store or ECRS website

STEP 2:App Permissions: Need some permissions & settings to configure mobile app for the first time. Allow location for booking.

STEP 3:Signup / Login: Login with OTP by mobile no. or email ID. Registered on ECRS portal. For any assistance contact Traveldesk team or admin.

STEP 4:Setup Profile: Once login done setup user profile, like department, cost center, employee ID etc..

Book a car make very simple

STEP 1:click on Add Trip +

STEP 2:Select Duty Type - Local, Outstation, or Transfer

STEP 3:Select Package - 4Hrs X 40 Kms, 8Hrs X 80Kms, Outstation, Airport Transfer

STEP 4:Select Vehicle Group - Sedan, MUV, XUV, BUS, Tempo Traveler,

STEP 5:Journey Start Date: select date by using calendar.

STEP 6:Journey END Date: select date by using calendar.

STEP 7:Select Reporting Time or Pickup time, with AM & PM 12 hours clock.

SETP 8:Train / Flight No. if any, (Optional) keep it blank

SETP 9:Pickup City search city & select

SETP 10:Drop City search city & select

SETP 11:Special Instructions / Note if any (Optional)

STEP 12:Click on Create booking request / to submit request

Note:You can add more guest, by clicking on Add guest, you can add both registered & unregistered guest.

View Status on mobile App

Pending request:Waiting for approval by admin or Traveldesk

Request Accepted:Booker, admin, Traveldesk approved booking but booking confirmation pending from ECRS, booking under reviewed.

Request Rejected:Booking request rejected by admin or Traveldesk Team.

Tracking & Onboarding

Pop-Up:Once duty started guest will get notification on mobile app.

Tracking:Click on track button to view driver estimated time & current location.

Onboarding:In App OTP to share driver, while onboarding,

NO SHOW:Cancel duty once vehicle arrived at pickup location.

Sharing Location:Share your location to friends, or Family members

SOS Button:Need help or emergency situations, quick response from operations.

View Profile / Booking history

My Profile:View, update user profile

My Bookings:View booking history, completed bookings, canceled bookings, Rejected bookings, No Show, Upcoming Trips, Current Trip.

SMS Notifications:Enable to Start & disable to stop notifications for, SMS, WhatsApp, email.

SOS / Support

SOS Button:

Support No. Contact operations support team, for any assistance. 24 /7 365 Days,

Share Feedback & Escalations

Feedback:Share your experience on every ride, It will help us to improve our service quality.

Complaints:Create ticket or complaint against driver, Vehicle, Supplier, etc.. Via mobile App. Track status with reference ID.

For Emergency Requirement

You can do the bookings through phone calls in emergency OR when you are out of office, for which we will send the approval request from our end.

Choose your preferred booking method and enjoy our white-glove service

VIP support available 24/7 for all our premium clients